Outdated compliance training was hurting the Learning & Development team's reputation. Colleagues saw it as a box-ticking exercise, and the feedback data backed that up - average ratings sat at 3.8/5 across a programme with an audience of 10,000 people. For many in our business, this was their only exposure to my team's work. And it was weak.
First, I made the problem visible. I built an interactive dashboard to surface learner feedback and used it to build the case for change - initially with my leadership team, then with each of the 12 compliance topic owners. The pitch was simple: I have the skills and vision to rebuild this programme into something we can be proud of. All I need is your trust and expertise.
The most important design choice was refocusing the entire programme on decision-making. Compliance learning became about recognising triggers and choosing the right response, not dumping information into people's heads and hoping it sticks.
I ditched outdated e-Learning clichés in favour of media-rich scenario-based experiences. Built with Articulate Rise, Storyline, and 7taps, I used storytelling and branching to ensure practical decision-making sat at the heart of each course. I used Adobe Illustrator and After Effects to create on-brand instructional media. This replaced flat stock imagery and juvenile clip-art with tailored graphics to support storytelling and reinforce learning through dual coding.
